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Frequently Asked Questions

If any you can't see your question, please contact us using the live support button on the bottom right of your screen. We're here to help.

I've submitted a story proposal to VERSE but have not received a response?

Thank you for sending your story to use. Each day we receive multiple story requests that are all being discussed and looked at. Please allow 3/5 working days for one of our team members to get back to you. If your story is urgent please contact us using our live support service. 

I can't see my donation in the "Recent Donors" box?

If you can't see your donation in the live accumulator, but received a receipt and confirmation email, then your payment is being held for approval through our payment provider STRIPE. This security process doesn't take too long, so expect your donation to appear shortly.

My card keeps getting rejected, why?

We use a secure payment processor to ensure that your credit card information is safe. However, sometimes it may reject payments for unspecified reasons. We recommend contacting your issuing bank to understand why the charge was blocked. We appreciate your patience and understanding!

Where does my processing fee go? 

Your processing fee covers Stripes charge & Donorbox platform charge. As a charity, we get the best rate with STRIPE to keep the fee down. The Stripe fee covers converting your donation to the right currency, transferring it and protecting your details.  We are a registered charity, and don't take a penny from your donation, ensuring it goes straight to the person in your story. 

What if I choose not to cover the processing fee?

If you opt out on paying the small process fee that covers the transaction, exchange and protection, the total process fees not covered will then be deducted from the final total at the end of the campaign.

How can I fundraise for a story on VERSE?

We're glad you asked! We're registered on Facebook's charity platform, so launch the fundraiser tool on Facebook and select VERSE as the charity. Make sure to title your campaign with the story on our site.  You can also sign up to our fundraising newsletter here with tips and tricks on how to achieve your goal!

Something on your site is not working, please help?

Oh no! We apologise for the inconvenience and will get this resolved for you as soon possible. 

To best assist, please email us  with context on the following so we can ensure that our tech team is well informed of the issue. 

  • Are you on a Mac, PC, mobile device or tablet? 

  •  Can you provide the URL of the last page you were on before the error?

  •  Can you attach a screenshot of the page that delivers the error?

Once we receive your email, we'll be sure to be in contact with a resolution. 

How do I apply for an internship?

We're always looking for talented and ambitious interns to join our team. If you're passionate, articulate, and ready to change the world, email us with the subject "Internship"

Postings go up on a semesterly basis. Keep up with the listings to see what's available!

What is your GDPR policy?

On May 25, 2018, a new European Union (EU) data protection law, the General Data Protection Regulation (GDPR), takes effect. The GDPR gives individuals in the EU more control over how their data is used and places certain obligations on businesses that process information of those individuals. We’ve updated our Privacy Policies and internal policies to reflect the new requirements of the GDPR.


Depending on your location, we may provide you with the ability to access, download, and request deletion of your personal Information. If you have any additional questions, please email

How can I become an official brand partner for VERSE?

If you’re interested in getting your brand involved, please contact for more information. 

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